Exchanges and returns simple, fast and without chaos
Your customers open an exchange or return request in one click from their order. You manage it from a central panel and they follow the status in real time. No lost WhatsApps, no forms.
Order #7823
DeliveredUrban Sneakers — Size 40
1 unit · $42,900
This is how exchange and returns management works
Real demo: this is how the client sees the process from their phone.
Order #7823
DeliveredUrban Sneakers — Size 40
1 unit · $42,900
Install Nubea
Search Nubea in the Tiendanube App Store and install it in one click. Free the first 15 days.
Activate exchanges and returns
Configure the reasons, deadline and conditions from the panel. The widget appears only in the orders section.
Manage everything from one place
You receive each request in the panel, approve or reject it and the client sees the status in real time. No lost emails or conversations.
What is exchange and returns management for your e-commerce?
The management of exchanges and returns is the structured process that allows customers of your online store to request the exchange of a product (due to size, color or other reason) or its return, without having to contact the seller through private messages. Nubea integrates this flow directly into Tiendanube: the customer accesses it from 'My Orders', completes the order in seconds and can follow the status of their request in real time. The merchant receives everything in a unified panel and manages each case without losing context.
Complement the after-sales experience with Nubea WhatsApp automations to notify the client at each stage of the change. You can also explore the product reviews to transform a good after-sales experience into social proof. More info on the blog: The best apps for your e-commerce in 2026.
- The customer opens the request from their order, in one click
- Real-time tracking: received, under review, sent, resolved
- Central dashboard for the merchant: no emails or scattered conversations
Why after-sales is part of selling more
Specific data and reasons why Tiendanube merchants choose Nubea to manage their after-sales.
A bad after-sales experience drives away the customer forever. Nubea makes requesting a change as easy as adding a product to the cart: one click, one reason, done.
Fountain: Nubea
You activate the functionality from the Nubea panel and the widget automatically appears in the orders section of your store. No code, no designers, no technical support.
Fountain: Nubea
In e-commerce, almost 8 out of 10 purchases are made from the phone. Nubea's exchange and returns form is optimized for mobile, with short steps and large buttons.
Fountain: NubeCommerce 2026
Merchants who use Nubea value the complete suite: exchanges, returns, WhatsApp, popups and reviews in one place, without installing multiple apps.
Fountain: Tiendanube App Store (9 reviews)
5.0 stars in the Tiendanube App Store
Merchants who use Nubea give it a perfect score. Install and join those who already recover sales every day.
Nubea vs. manual change management
What happens when you don't have a clear process to handle your clients' requests.
Frequently asked questions about exchanges and returns
Everything you need to know before activating it in your store.
Integrations
Tiendanegocio
SoonOne click, 50 seconds, and your store is connected to Nubea.